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Privacy Policy

Last Updated: 18/04/2025

At Doole Building, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or use our services.


1. Introduction

This Privacy Policy applies to all visitors, customers, and users of Doole Building. By accessing our website or using our services, you consent to the collection and use of your information as described in this policy.


2. Information We Collect

We collect different types of information to provide and improve our services, including:

Personal Information:

  • Name

  • Email address

  • Phone number

  • Home address

  • Payment details (for service payments)

Non-Personal Information:

  • IP address

  • Browser type

  • Operating system

  • Website usage data (via cookies and analytics tools)

Service Information:

  • Details about requested handyman or maintenance services

  • Customer preferences and feedback


3. How We Use Your Information

We use the collected data for the following purposes:

  • To Provide Services: Process bookings, schedule appointments, and complete requested services.

  • Customer Support: Respond to inquiries, resolve complaints, and offer technical support.

  • Marketing & Promotions: Send newsletters, promotions, and service updates (if opted in).

  • Website Improvement: Analyze website traffic and improve user experience.

  • Legal & Security Purposes: Prevent fraud, ensure compliance with regulations, and enhance website security.


4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance user experience and track analytics.

Types of Cookies We Use:

  • Essential Cookies: Necessary for website functionality.

  • Performance Cookies: Help us understand visitor behavior.

  • Marketing Cookies: Used for advertising and promotional purposes.

Managing Cookies:

  • You can adjust cookie settings in your browser.

  • You may decline non-essential cookies using our website’s cookie consent banner.

  • For more details, visit our Cookies Policy page.


5. How We Share Your Information

We do not sell or rent personal data. However, we may share your information in the following cases:

  • Service Providers: Necessary info may be shared with contractors or third parties helping us deliver our services.

  • Legal Compliance: Disclosures may occur if required by law or to protect our legal rights.

  • Business Transfers: In the event of a merger or acquisition, customer data may be transferred to the new entity.


6. How We Protect Your Data

We implement strict security measures to protect your information, including:

  • Secure payment processing with encryption

  • Firewalls and anti-virus protection

  • Limited access to personal data by authorized personnel only

Note: While we take appropriate steps, no online system is 100% secure. We recommend using strong passwords and avoiding public Wi-Fi when submitting sensitive data.


7. Your Rights & Choices

You have the right to:

  • Access & Update: Request or correct your personal information.

  • Opt-Out: Unsubscribe from promotional emails at any time.

  • Delete: Request deletion of your personal data, subject to legal requirements.

  • Manage Cookies: Control your tracking preferences via browser or site settings.

To make a request, email us at contact@doolebuilding.co.uk.


8. Data Retention

We retain personal data only as long as needed for service delivery and legal purposes. Once no longer needed, data is securely deleted or anonymized.


9. Third-Party Links

Our website may link to third-party sites. We are not responsible for their content or privacy practices. We advise reviewing their policies before sharing personal information.


10. Children’s Privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from minors. If such data is discovered, we will promptly delete it.


11. Changes to This Privacy Policy

We may update this policy from time to time. Updates will be posted on this page, and significant changes may be shared via email.


12. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📧 Email: contact@doolebuilding.co.uk
📞 Phone: +44 7577 345 418
🌐 Website: www.doolebuilding.co.uk